Every DM from your stories, ads and bio gets a real answer, with real prices, in seconds
Nile Tours
Active now
Sharm El Sheikh ☀️
from EGP 18,900
5 nights · 5-star · flights included
Your reel brings in two hundred DMs that all say "how much?". Half of them get answered the next morning, and by then they've booked with the agency that replied first.
Writing "price in DM" under every post doesn't help when nobody's there to answer the DM.
Every doorway into your DMs
Customers reply to your story, tap Send message on a sponsored post, or open your DMs from the link in your bio. Wherever they come from, the agent reads what they wrote and answers in the same thread with the matching package from your catalog: the price, what's included, the next dates. Then it asks the questions your team would ask, like how many travellers and when.
Where did the customer open your DMs from?
What the customer saw
The DM and the answer
Is the Hurghada offer for Eid? How much per person?
Yes, Hurghada for 4 nights over Eid, 4-star hotel with half board, from EGP 11,200 per person. How many of you are travelling?
Lands in Flyby's inbox with the Instagram icon
What you need
Instagram connects through your agency's own Meta app. Your professional Instagram account is linked to your Facebook Page, and in Flyby you paste the app's access token, the app secret and the Page ID. Flyby finds the Instagram account linked to that Page on its own, and every message Meta sends is checked against your app secret before it's accepted.
Business or creator, with "Allow access to messages" switched on.
Instagram talks to apps through the Page it's linked to.
Live, with Advanced Access from App Review to message the public.
Finds the Instagram account linked to your Page by itself.
What you paste in Flyby
Tokens are stored encrypted. Every webhook is checked against your app secret before it's accepted, and repeated deliveries are ignored.
With the Meta setup add-on, our team sets up Instagram, Messenger and WhatsApp for you.
One time: EGP 1,500 / $49
On Starter and Growth. Included in Pro.
Or follow the setup guideMeta's rules, honestly
Meta lets a business reply freely for 24 hours after the customer's last message. The agent only ever answers inside those 24 hours. After that, your team can still reply for up to 7 days using Meta's Human Agent permission, once your app has it approved. When the customer writes again, the clock starts over.
How long after the customer's last DM do you want to reply?
Flyby agent
Stops: outside 24 hours
Your team
Replies with Human Agent
Human Agent is requested in App Review on your app.
Three steps
Switch your Instagram to a professional account and link it to your agency's Facebook Page from the Instagram or Meta Business settings.
In Settings, Channels & integrations, paste your Meta app's access token, its app secret and the Facebook Page ID. Flyby finds the linked Instagram account.
Paste Flyby's callback URL and verify token in your app's webhooks, take the app Live and get Advanced Access in App Review. From then on, every DM gets an answer.
The same agent, now in your DMs
Who it's for
An agency runs a Sharm reel and a sponsored post for Turkey every week from May. The DMs that used to pile up until morning now get the package, the price and the next dates in seconds, and the sales team starts the day with a list of qualified families.
A travel creator posts about the agency's Dahab trip and four hundred messages arrive in one evening. The agent answers every one, asks for dates and group size, and hands the ready-to-book ones to the team. Nobody has to reply "check your DM" ever again.
Two people run an agency with eighty thousand followers. The agent handles the "how much?" and "what's included?" questions around the clock, and the two of them only step in when a customer asks for a person or is ready to pay.
Questions
Yes, on the posts you choose. Link a post to a package, and each comment gets a short public reply plus a DM about that package; when they answer, the AI agent takes it from there. See Instagram comment replies.
24/7
answering
14
trial days
1
inbox for every channel
Start the free trial, connect your Instagram and let the agent take the "how much?" questions. Instagram is open for the whole 14 days.