Clear rules for cancelling and getting your money back

This policy explains how cancellations and refunds work for Flyby subscriptions and add-ons. It is part of our Terms of service.

Flyby is a business tool for travel agencies. We sell software subscriptions only. We never take payments for trips, so refunds for trips are always handled between the agency and its customer.

• Every new agency gets 14 days free, with 50 AI conversations and Growth features.
• We don't ask for a card, so nothing is charged when the trial ends and there's nothing to refund.
• To continue after the trial, choose a plan and pay. The rules below apply from that payment.

• You can cancel at any time from your billing settings. The plan stays active until the end of the month you've paid for, then it won't renew.
• We don't refund part of a month. If you cancel on day 10, you keep access for the rest of that month, but the remaining days aren't refunded.

The guarantee applies once per agency and only to the first monthly payment, not to renewals or to annual plans (which have their own 30-day rule below).

• Annual billing gives you 2 months free: you pay for 10 months and get 12.
• Within 30 days of the payment date, you can cancel and get a pro-rata refund. Because the annual price includes a discount, we charge the time you used at the regular monthly price at the time of purchase (not any later price) and refund the rest. Any part of a month counts as a full month.
• After 30 days from the payment date, annual plans aren't refundable. You can still cancel to stop the next renewal, and you keep access until the end of the paid year.

• +100 AI conversations: valid for the current month only. Refundable in full if none of the pack has been used and you ask within the same calendar month. Once any conversation from the pack is used, it's non-refundable.
• Extra seats: billed monthly. Remove a seat any time and it stops at the next renewal. Seat charges already paid aren't refunded.
• Meta setup service: a one-time service where our team helps connect your Meta app. Refundable in full if you cancel before work starts. Once work has started, it's non-refundable.

• Upgrading takes effect right away. The amount due is shown to you before you confirm.
• Downgrading takes effect at your next renewal and doesn't create a refund for the current period.

See our Messaging policy for how the channels work.

If a problem on our side makes the core Service (the dashboard or the AI agent) unavailable for more than 24 hours in total during a billing month, you can ask for a service credit for the affected days. The credit is applied to your next invoice.

Request it within 30 days of the outage. Outages caused by Meta, AI providers, your own configuration, your internet connection or scheduled maintenance we announced in advance don't qualify.

• Accounts suspended or closed for abuse, fraud or breaking the Terms or Messaging policy
• Partial months, or annual plans after 30 days
• Conversation packs once any conversation is used
• Meta or WhatsApp messaging fees
• Not being satisfied with the number of leads or bookings
• Problems caused by your catalog, configuration or a ban on your Meta app or number

Paid plans renew automatically at the end of each period at the plan you're on, until you cancel. Cancel before the renewal date to avoid the next charge. We'll remind owners by email before an annual plan renews.

Email support@flyby.world from the account owner's email address with the subject "Refund request". Include your agency name, the date and amount of the charge, and the reason.

• We review every request against this policy and reply with a decision.
• Approved refunds are issued to the original payment method within 14 business days. Your bank may take a few extra days to show it.
• Refunds are made in the currency you paid in. We aren't responsible for exchange-rate differences or bank fees.

Nothing in this policy limits rights you have under mandatory law. This policy is governed by the laws of Egypt, and disputes are handled as set out in our Terms of service.

We may update this policy. Changes don't affect payments made before the update. For important changes, we'll notify account owners in advance.