The agreement between your agency and Flyby

By creating an account or using the Service, you agree to these Terms of service on behalf of your agency, together with our Privacy policy, Refund & cancellation policy and Messaging policy, which form part of this agreement.

If you're accepting for an agency, you confirm that you have the authority to bind it. If you don't agree, don't use the Service.

Flyby, we, us

The team operating the Flyby service at flyby.world.

Service

The Flyby dashboard, AI agent, website chat widget, public agency page, channel integrations and related features.

Agency, you

The travel business that holds the account, and the people acting for it.

Customer

A person who contacts your agency through the Service.

Agency content

Everything your agency puts into the Service: catalog, prices, instructions, files, and the data of your customers.

AI conversation

One customer thread the AI replies in, counted once per 24 hours.

• The Service is for businesses. You must be at least 18 and use it for your agency's work.
• Each account belongs to one agency. To run more than one agency, open a separate account for each.
• Give us accurate information and keep it up to date.
• Keep your login details safe. You're responsible for what happens under your account, and you should tell us right away at support@flyby.world if you suspect unauthorised access.

Your agency controls who can access its account and what they can see:

Owner

Full control of the agency, including billing, team and settings. Responsible for the account.

Manager

The same access as the owner, except that a manager can never remove or demote the owner.

Moderator

Works with qualified leads only and can view CRM contacts.

The owner is responsible for inviting the right people, giving them the right role, and removing access when someone leaves.

Flyby is software. Your agency remains the travel business, and it is responsible for:

• Licences and permits: holding and keeping valid every licence your business needs, such as a tourism licence and any permits required to sell Hajj and Umrah programmes.
• Your catalog: the accuracy of the packages, prices, dates, availability, terms and images you add, and keeping them current.
• Your promises: honouring the offers your agency makes, including those the AI agent communicates from your catalog.
• Contracts and payments with customers: bookings, payments, refunds and disputes with your customers are between you and them. Flyby is not a party to them and never holds trip payments.
• Customer data: having a lawful basis to process your customers' data and telling them how you use it. You are the controller of that data.
• Following the law: including consumer protection, advertising, tax and data protection laws that apply to your business.

You configure the AI agent: its name, tone, dialect, the details it collects and the instructions it follows. The agent is designed to offer only the packages and services in your catalog, at the prices you entered, and to hand the conversation to your team when it can't help.

• Replies the agent sends follow your configuration, so your agency is responsible for them, as it would be for a member of staff following your instructions.
• The agent doesn't give legal, visa, medical or financial advice. Don't instruct it to promise outcomes you can't guarantee, such as visa approval.
• Your team can take over any conversation at any time, and the AI stops replying when a team member does.

You must not use the Service to:

• Send spam or message people who haven't contacted you
• Advertise fake, misleading or bait prices
• Sell fake visas or forged travel documents
• Offer Hajj or Umrah trips without the required permits
• Break Meta's policies or any law
• Collect sensitive data you don't need
• Attempt to access other agencies' data
• Reverse engineer, overload or resell the Service

We may remove content or limit features that break these rules. See our Messaging policy for the channel-specific rules.

The Service relies on third parties, including Meta (WhatsApp, Messenger, Instagram) and OpenRouter and the AI model providers it routes to.

• You connect WhatsApp, Messenger and Instagram with your own Meta app. You are responsible for that app, App Review, Business Verification, your number's quality rating and compliance with Meta's terms.
• Meta charges messaging fees directly to your Meta or WhatsApp Business account. Flyby doesn't collect or refund them.
• Third parties can change, limit or stop their services. We'll adapt where we can, but we aren't responsible for their outages, decisions or changes, including a ban on your number or app.

• An AI conversation is one customer thread the AI replies in, counted once per 24 hours.
• Quotas reset on the 1st of each month (Cairo time). Unused conversations don't roll over.
• The owner is warned when the agency reaches 80% of its quota.
• At the limit, the AI pauses and new chats go to your team. Your team can keep replying as normal, and you can buy a +100 pack or upgrade.

You can cancel any time from your billing settings. Your plan stays active until the end of the period you've paid for. Refunds are governed by our Refund & cancellation policy.

We may suspend or close an account, with notice where reasonable, if:

• The agency seriously or repeatedly breaks these terms or the Messaging policy.
• We need to protect customers, other agencies, the Service or Meta's platform from harm.
• Payment is overdue.
• The law or a competent authority requires it.

Accounts closed for abuse or fraud aren't entitled to a refund. When an account is closed, data is deleted as described in the Privacy policy.

• Flyby owns the Service, its software, design and brand. We grant your agency a limited, non-transferable right to use it while your subscription is active.
• Your agency owns its content. You give us permission to host, process and display it only as needed to provide the Service to you.
• If you send us feedback or suggestions, we can use them to improve the Service without any obligation to you.

Each side will keep the other's non-public business information confidential and use it only for this agreement, unless the information becomes public through no fault of the receiving side or disclosure is required by law.

We work hard to keep the Service reliable and accurate, but it's provided "as is" and "as available". To the extent the law allows, we don't guarantee that it will be uninterrupted or error-free, that AI replies will always be correct, or that the Service will bring a particular number of leads or bookings.

We aren't liable for indirect or consequential losses, such as lost profits, lost bookings, lost data or reputational harm, or for losses caused by third-party services, by your configuration or catalog, or by events outside our reasonable control. Nothing in these terms limits liability that can't be limited by law.

Your agency will cover Flyby against claims, losses and reasonable costs arising from your catalog and content, your dealings with your customers, your use of Meta's platforms, or your breach of these terms or the law.

The Service will keep evolving. We may add, change or remove features. If we make a material change to these terms, we'll notify owners by email or in the dashboard at least 15 days before it takes effect. Continuing to use the Service after that means you accept the new terms.

These terms are governed by the laws of the Arab Republic of Egypt. If a dispute arises, we'll first try to resolve it in good faith within 30 days of written notice. If that doesn't work, the courts of Cairo, Egypt have exclusive jurisdiction.

• These terms and the policies linked in them are the whole agreement between your agency and Flyby about the Service.
• If any part is found unenforceable, the rest stays in effect.
• You may not transfer this agreement without our consent. We may transfer it as part of a merger or sale of the business.
• These terms are published in Arabic and English. If they conflict, the Arabic version prevails.

Questions about these terms: support@flyby.world.