23:40WhatsApp
Karim
Do I need a visa for Georgia on an Egyptian passport?
Yes. Our Georgia visa service is EGP 3,200 and takes about 10 working days. Shall I send the documents list?
AnsweredVisa · from your services
02:1400AM
Your team: asleepNour: replying now
Every customer answered in seconds, day or night
Your WhatsApp fills up after every Facebook ad, your team answers the same price questions all day, and the serious customer who wrote at 1 a.m. books with whoever replied first.
WhatsApp · Horizon Travel
Agent live
Looking for Umrah in Ramadan for 4 people, budget around 60k each
One night in the inbox
Six messages while you slept. Nobody waited.
A sample night at an agency: a visa question, a honeymoon, a Ramadan Umrah. Drag the strip or tap a time on the night.
22:0008:00
What it's allowed to do
A short list of tools. No improvising.
The agent never makes up a price. Every number it quotes comes from the packages and services in your dashboard, so a programme that is stopped or still a draft simply isn't offered. It works through a fixed set of tools: search packages, open package details, list services, read your agency info such as working hours, save lead details, complete the qualification and hand off to a human. The moment someone on your team replies or takes over, the AI steps back, and Hand back to AI lets it continue.
Also in its toolbox
list_servicesyour servicesget_agency_infoworking hours, addressNot in its toolbox
Inventing a priceOffering a draft or stopped programme
Behind one reply
WhatsApp · 03:02
Umrah in Ramadan for 4 people, budget around 60k each
search_packagesSearches your catalogget_package_detailsOpens the one that fitssave_lead_infoWrites down what it learnedcomplete_qualificationMarks the lead qualifiedhandoff_to_humanHands it to your team
Pick the tone
Same offer. Three ways to say it.
Friendly for families, professional for corporate and visa requests, luxury for honeymoons. Tap one and listen.
عندكم حاجة لشرم الشهر ده؟
Nour · Friendly
تمام جدًا! عندنا عرض حلو لشرم الشيخ الشهر ده، أبعتلك التفاصيل؟
Sure thing! We've got a lovely Sharm El Sheikh offer this month. Shall I send you the details?
Replies go out in the customer's language. Shown here in Egyptian Arabic, with a translation.
How it sounds
- Warmth
- Formality
- Attention to detail
Best for
Families, summer weekends, Instagram leads
The rules of its shift
It works like a new hire who read the whole brief.
Flyby gives your agency an AI travel agent that talks to customers on your behalf. It greets them with your agency's name and your greeting message, works out what they are looking for, and recommends trips from your own catalog: the Umrah programmes, Turkey tours and Sharm weekends you actually sell. It asks the questions your sales team would ask, one at a time, and saves every answer on the lead. When the customer is ready, it passes them to a person on your team with the full picture already written down.
- 01Replies instantly at any hour, with your agency's name and greeting
- 02Recommends only active packages and services from your catalog
- 03Quotes prices from the catalog only, never invented ones
- 04Collects the qualification fields you choose, in the order you set
- 05Marks the lead qualified and notifies owners, managers and moderators in real time
- 06Hands off to a human when the customer asks or your rules say so
- 07Stops the moment a team member replies; resume it with Hand back to AI
- 08Friendly, professional or luxury tone, in the customer's own dialect
Set it up this afternoon. It works tonight.
- 16:00
Add your packages
Put your real programmes and services in the catalog with prices and departures. That is exactly what the agent is allowed to sell.
- 19:00
Shape the persona
Pick a name, greeting, dialect and tone, choose the qualification fields, and write instructions the way you'd brief a new employee.
- 22:00
Let it answer
Share your website chat or connect WhatsApp, Messenger and Instagram through your own Meta app. The agent replies, qualifies, and passes ready customers to your team.
Where it earns its keep
The hours your team can't cover
Umrah agency in Cairo during Ramadan
After iftar, hundreds of near-identical questions arrive at once. The agent answers each one with the right programme, hotel and price from the catalog, collects travel dates and the number of travellers, and leaves only the qualified pilgrims for the team to call the next morning.
Outbound tours agency in Riyadh
Summer requests for Turkey, Georgia and the Maldives come in late at night. The agent replies in Gulf Arabic, suggests the tours that fit the budget, and asks about hotel level and room type, so the sales manager starts the day with complete, scored leads.
Small agency with two sales people
The owner can't sit on WhatsApp all day. The agent handles the first conversation with every customer, and the team only steps in when a lead is qualified or the customer asks for a person. Nobody waits hours for a first reply anymore.
Questions
Before you let it take the night shift
No. It can only offer packages and services that are active in your catalog, and every price comes from there. If something isn't in the catalog, it tells the customer the team will check instead of guessing.
08:00
Good morning. Here's what came in overnight.
Overnight summary
Sample nightWhile your team slept, Nour handled 6 conversations.
3Answered
2Qualified
1For you
Call first
- SalmaHot · Maldives · March01:15
- AbdelrahmanHot · Umrah · 4 travellers03:02
- FahdLarge group · per your rules04:18
Add your packages today, and tomorrow morning starts with a list like this.