What makes a lead hot, warm or cold?

The agent scores each lead from what the customer shared in the chat, such as how clear the dates and budget are. Your team can change the score on the lead at any time.

What if the customer won't share a budget?

The agent won't force it. The lead stays in qualifying with whatever was collected, and your team can follow up. A lead only becomes qualified when every field you selected is filled.

Will the agent ever quote a price I didn't set?

No. Prices only come from the packages and services in your catalog. If something isn't there, the agent says it will check with the team instead of inventing a number.

Lead qualification

Know who's ready to book before you call.

The AI asks the right questions, so your team only calls buyers.

Start free All features

Mona Ahmed

Hi! How much is the Maldives honeymoon package?

Lead temperatureCold

ColdWarmHot

Trip type
Destination
Travel dates
Travellers
Budget
Phone number

The agent asks inside the chat, one or two questions at a time

Today: Your reps spend the morning calling people who asked “how much?” once and vanished, while the honeymoon couple with a real budget waits until evening.

You decide

Your questions, in your order

Pick what your team needs before it calls, and put it in order. The preview shows the agent asking it, one or two at a time.

Qualification fields

Tap the details the agent must collect

Asking order

6 / 11

1Trip type
2Destination
3Travel dates
4Travellers
5Budget
6Phone number

Nour · Horizon Travel

Live preview

6 fields

Hi, I'd like to ask about your trips

Welcome to Horizon Travel, I'm Nour! What kind of trip is it: honeymoon, family or Umrah? And where would you like to go?

Our honeymoon, Thinking the Maldives

Lovely! When are you thinking of travelling? And how many of you?

12 to 19 February, Just the two of us

Perfect. Roughly what budget do you have in mind? And the best number to call you on?

Around EGP 180,000, +20 100 555 0192

That's everything, thank you! Our consultant will call you shortly with the best options.

Lead qualifiedafter 6 answers, moved to “Needs you”

Lead qualification in Flyby is the checklist your agent works through in every conversation. You choose the fields that matter to your agency and put them in order: trip type, destination, travel dates, number of travellers, budget, departure city, hotel level, room type, nationality, name and phone. The AI asks for them naturally, one or two at a time, inside a normal chat and in the customer's own dialect. Nobody fills in a form and nobody feels interrogated. Every answer is saved on the lead as it arrives, so the record builds itself while the customer is still typing.

How it works

Two hundred “how much?” messages. A short list by morning.

Picture the week after you boost a Maldives honeymoon post. Two hundred WhatsApp messages, most of them just “price?”. The agent answers each one with your real packages, then keeps going: when, how many, what budget. People who drift off stay as leads you can revisit later. People who answer everything get a score, hot, warm or cold, and the moment the last field is filled the lead flips to qualified and the conversation moves to “Needs you”. Your sales team starts the day with a short list of people who already said yes to the basics.

1
Choose your fields
In the AI settings, tick the details you need before a rep calls and set the order the agent should ask them in.
2
The agent collects them
In every chat the AI recommends your packages and gathers the answers one by one, saving each to the lead as it arrives.
3
Your team makes the call
When the last field is filled, the lead is qualified, scored and moved to “Needs you”, and your team is notified in real time.

Lead qualification

Agent asking

Mona Ahmed

WhatsApp4 min ago

0/6

Score

ColdWarmHot

Trip type
Destination
Travel dates
Travellers
Budget
Phone

The agent collects it from the chat itself

Every lead gets a score

Hot, warm, cold. And what to do with each.

The agent scores each lead from what the customer shared in the chat. Your team can change the score any time.

Hot

Ready to book

Mona Ahmed

Maldives honeymoon

Hot

Dates: 12 – 19 Feb
Budget: EGP 180,000

Signals

Exact datesA real budgetAsked about paying

What to do

Call within the hour
Send the package and deposit details

Warm

Interested, still deciding

Karim Adel

Family trip to Turkey

Warm

Dates: Sometime in July
Budget: Flexible

Signals

Loose datesComparing options

What to do

Send two clear options
Add a follow-up task for Thursday

Cold

Just browsing for now

Salma

Dubai

Cold

Dates: “Maybe next year”
Budget: Not shared

Signals

No datesCollecting prices

What to do

Keep her on file
Reach out before the season

Handoff

The moment it's qualified, everyone knows

The conversation moves to “Needs you” and a realtime notification lands in the dashboard of every owner, manager and moderator.

+20 100 555 0192Qualified

Notifications2

Deposit paid

Karim Adel · Turkey

Chat needs you

A customer asked for a person

Owner

Knows the same second

Notifications2

Task due today

Call Salma at 11:00

Qualified lead

Hassan Ali · family Umrah

Manager

Same alert, same moment

Notifications2

Qualified lead

Hassan Ali · family Umrah

Qualified lead

Yasmin · Dubai

Moderator

Only ever sees qualified leads

Qualification never guesses on your behalf. The agent only offers packages and prices that exist in your catalog, so the budget conversation is grounded in numbers you set. When a lead is qualified, owners, managers and moderators get a realtime notification, and moderators only ever see qualified leads, so they are never wading through half-finished chats. If the customer asks for a person before the checklist is done, the agent hands off right away instead of pushing on. And you can open any lead and read the full conversation that produced it.

At a glance

What you get

01: Pick the fields you need and the order the agent asks them
02: Trip type, destination, dates, travellers, budget, departure city, hotel and room level
03: Name, phone and nationality collected in the same chat, no forms
04: A hot, warm or cold score on every lead
05: The lead turns qualified automatically once every field is in
06: The chat moves to “Needs you” and the team gets a realtime notification
07: Moderators see qualified leads only, so their list stays clean
08: Asks in the customer's dialect: Egyptian, Gulf, Levantine, MSA, Franco or English

Who it's for

Three agencies, three checklists

Umrah and Hajj agencies

In the weeks before Ramadan the same questions arrive hundreds of times a day: which hotel, how far from the Haram, how much for a family of five. The agent handles them, collects dates, travellers and budget, and passes on only the families ready to reserve their seats.

A checklist that fits

1Trip type
2Travel dates
3Travellers
4Room type
5Budget
6Phone number

Outbound holiday agencies

Turkey, Dubai, Georgia and the Maldives attract a lot of curious browsers. Qualification separates the couple with fixed dates and a budget from someone collecting prices for next year, so your reps spend their calls on the first, and the second stays on file for a later follow-up.

A checklist that fits

1Destination
2Travel dates
3Travellers
4Budget
5Hotel level
6Phone number

Small agencies with one or two sellers

When the owner is also the sales team, every wasted call hurts. The agent handles the first fifteen minutes of every conversation around the clock, and the owner opens the dashboard to a list of qualified, scored leads with their phone numbers ready.

A checklist that fits

1Destination
2Travel dates
3Budget
4Name
5Phone number

Questions

What agencies ask us

Yes. You pick the qualification fields from the list and set their order in the AI settings. The agent only asks for what you selected and saves every answer on the lead.