Can the bot message customers first?

No. Telegram only lets a bot write to people who pressed Start on it. That's why you share the bot link in your bio, posts and ads. Once they've started, you can follow up any time.

Which plans include Telegram?

Telegram is on the Growth and Pro plans, and open during the 14-day free trial.

Does Telegram charge anything?

No. Bots and their messages are free on Telegram. Your Flyby plan's AI conversations apply as on any other channel.

What about photos and voice notes?

They arrive in the inbox as labels like a photo or a voice note, and the agent asks the customer to type what they need. Your team can see them in the conversation.

No Meta app. No review.

A Telegram bot that sells, live in a minute

Your agency's own Telegram bot, answering like your best salesperson, connected in a minute

Start free All channels

Free on Telegram
No 24-hour window
Growth & Pro plans

Nile Tours

bot

What can this bot do?

Ask about Umrah, beach trips and tours abroad, and get prices and dates in seconds.

Start

Customers who live on Telegram message your personal account or a group admin, wait hours for a price, and nobody can see those chats except the one person holding the phone.

The bot is the same AI agent you run everywhere else: your packages and prices, your FAQs and instructions, your qualification questions and your handoff rules. Every Telegram chat lands in the shared inbox with its icon, qualified customers flow into your pipeline, and a reply from your team goes out through the bot.

Setup, timed

Paste one token. That's the whole setup.

You create a bot with your agency's name in @BotFather, Telegram's own bot for making bots, and paste its token into Flyby. That's the whole setup: no Meta app, no business verification, no review. Flyby checks the token, registers its webhook with a secret only Telegram and Flyby know, and the bot starts answering.

Telegram0:00

1Open @BotFather
2/newbot, name and username
3Copy the token
4Paste it in Flyby, press Connect
5First customer presses Start

Live in 58 seconds

WhatsApp…

1Business app on Metaabout 15 min
2Business verification1 to 3 days
3System-user token and permissionsabout 20 min
4Webhook and subscriptionsabout 10 min
5App Review to message the publica few days

WhatsApp timings are typical and depend on Meta.

Follow up whenever it makes sense

No 24-hour window. The chat stays open.

Telegram has no 24-hour messaging window. Once a customer presses Start, your team can follow up the next day, the next week or the day before the trip, and the bot can always answer. On WhatsApp, that same follow-up after 24 hours needs an approved template.

When do you want to follow up?

Customer's last message: "Let me think about it"

Locked: after 24 hours WhatsApp only allows an approved template

Customer's last message: "Let me think about it"

Two seats just opened on the May 12 trip. Want them in your name?

Sent

The customer presses Start

Put the bot where your customers already are

A bot can only talk to people who start the chat, so your bot link goes everywhere you're seen.

On the office wall

t.me/NileToursBot

In your bio

Nile Tours

Travel agency · Cairo

Umrah, Sharm and Turkey. Prices in seconds:
t.me/NileToursBot

Under every offer

☀️ Summer in Sharm from EGP 18,900

5 nights, 5-star, flights included.

Ask the bot

Three steps

From BotFather to your first lead

1
Create the bot
Message @BotFather in Telegram, send /newbot and pick your agency's name and a username ending in bot.
2
Paste the token
In Settings, Channels & integrations, switch Telegram on, paste the token and click Connect. Flyby sets up the rest.
3
Share the link
Put t.me/YourAgencyBot in your bio, ads and brochures. Customers press Start and the agent replies.

The same agent, now on Telegram

Connect by pasting one token from @BotFather
No Meta app, no business verification, no review
Webhook registered for you, protected by a per-agency secret
No 24-hour window: follow up any time
Same agent, catalog and qualification rules as every other channel
Names and @usernames filled in automatically
Private chats only: groups and channels are ignored
Token stored encrypted, pause or switch bots any time

Every update from Telegram carries a secret unique to your agency; anything without it is rejected.

Who it's for

Three agencies that switched it on

Agency with a big Telegram channel

An agency posts Umrah and summer offers to a Telegram channel with thousands of followers. Every post now ends with the bot link, so instead of flooding the admin's personal chat, followers get prices and dates from the bot in seconds and the team only sees qualified customers.

Follow-ups that WhatsApp would block

A family asked about Sharm in May and went quiet. Two weeks later two rooms free up. On Telegram, the sales agent writes to them directly from the inbox, with no template and no window to worry about.

A channel live during the free trial

A new agency is still waiting on Meta's business verification for WhatsApp. They connect a Telegram bot on day one, test the AI agent with real customers, and add WhatsApp when Meta approves.

Questions

About the Telegram bot

No. Customers chat with your agency's bot, which has its own name, photo and username. Your team answers from Flyby's inbox, so nobody's personal account is involved.