Your Facebook Page answers every message itself, so your ad budget turns into conversations, not unread chats
Nile Tours
Travel agency · 12K followers
Nile Tours
2h
Dubai December offers are out ✈️ Ask us on Messenger
One ad, one evening
You pay for a Facebook ad, the messages pour in at night, and by the time someone opens the Page inbox in the morning, half the people have already booked with an agency that answered.
Scrub through the night: a Messenger ad running from 6 pm
34 messages so far
Oldest waiting: 3 h
The admin went home at 10
Qualified leads: 13
An illustrative example of one ad evening, not real figures.
Before anyone types a word
The moment a message arrives, the customer sees it marked as seen and the agent typing, then gets a real answer: your prices, your dates, your visa requirements, followed by the next qualification question. The agent on Messenger is the same one on every other channel, with the same catalog, FAQs and handoff rules, and a reply from anyone on your team pauses it in that conversation.
The Page's avatar appears under their message.
They know someone is on it, so they stay.
Your price, your dates, then the next question.
Meta's rules, on a calendar
Meta lets a Page reply freely for 24 hours after the customer's last message, and the AI agent only ever replies inside that window. With Meta's Human Agent permission, which your app gets through App Review, your team can keep replying by hand for up to 7 days. After that, the conversation waits until the customer writes again.
The customer last wrote…
Hi Mariam, a sea-view room just opened at the same price if you're still interested.
The agent has stopped by itself. Your salesperson can keep the chat going by hand, sent with the Human Agent tag.
Your app, your Page
Flyby connects to your Facebook Page through your agency's own Meta app, so the Page and its messages stay yours. You add the Messenger use case to a Business app, give a system user access to the app and the Page, and paste the token, the app secret and your Page ID into Flyby. Flyby checks the Page with Meta, derives the Page token, subscribes the Page to messages, and from then on every message to your Page lands in your inbox.
In your Meta app (once)
Facebook Messenger
System user token
EAAG••••••••••
App secret
••••••••••••
Page ID
104857••••
Flyby, automatically
Rather not touch Meta's settings?
With the Meta setup add-on, our team sets up Messenger, Instagram and WhatsApp for you. One time, on Starter and Growth; included in Pro.
Three steps
Create a Business app with the Messenger use case, connect your Page, and give a system user access to both. Generate a token that never expires.
In Settings, Channels & integrations, switch Messenger on, paste the token, the app secret and your Page ID, and click Connect. Then paste the callback URL into your app's webhooks.
Make the app Live and get Advanced Access for pages_messaging through App Review, so the agent can answer everyone, not only your app's testers.
The same agent, now on your Page
Photos and files arrive in the inbox as labels, and a reply from anyone on your team pauses the AI in that conversation.
Who it's for
An agency runs click-to-Messenger ads for Ramadan Umrah. Hundreds of people tap Send message in a week. The agent answers each one with the package prices and departure dates, asks how many are travelling and from which city, and the sales team only calls the ones who are ready to book.
Most messages to a Cairo agency's Page arrive after 10 pm, when the team is home. Now every one gets an answer in seconds, and the morning starts with a list of qualified leads instead of a pile of unread chats.
A customer asked about Turkey on Sunday and went quiet. On Wednesday the sales agent writes back from the inbox with a better hotel offer. With the Human Agent permission, that reply goes through on day four, and the agent stays out of it.
Questions
Yes. Flyby connects through your agency's own Meta app, with a system user you control. You can disconnect Messenger in Flyby or remove the app's access to your Page at any time.
Messenger is on Growth and Pro, and open for the whole 14-day trial.
Hi 👋 Want your Page answering like this tonight? Pick one: