م
Mona
Cairo
Egyptian · Cairo
أهلاً بحضرتك، هلا والله، أهلين، مرحباً بك، Ahlan beek!، Hi there!
Talk to every customer the way they talk
Egyptian, Gulf, Levantine, MSA, Franco and English, in one agent
A Gulf customer gets a stiff reply in textbook Arabic, an Egyptian customer gets a Gulf phrase, and both feel they're chatting with a bot, not with a travel agency.
The fix isn't a better translation. It's a different voice for every customer.
Dialect × tone
Pick a dialect. Pick a tone. The facts stay put.
Six ways to speak, three ways to sound. Change either and watch the reply. The highlighted price never moves.
Dialect
Tone
عندكم رحلات لشرم الشهر ده؟
Nour · Egyptian · Friendly
أيوه طبعًا! عندنا شرم 5 ليالي شامل الفطار، ويبدأ من 12,500 جنيه للفرد. أبعتلك التفاصيل؟
From your catalog, fixed:Sharm El Sheikh5 nightsBreakfastFrom EGP 12,500
18 ways to say one thing
FriendlyProfessionalLuxuryEgyptianGulfLevantineMSAFrancoEnglish
Dialect and tone only change how it speaks. The price and programme are identical in every cell.
Tone is how it carries itself
On top of the dialect you pick a tone. Friendly sounds like your best sales person on a good day. Professional is polite and to the point, which suits corporate trips and visa requests. Luxury is calm and attentive, made for honeymoons, Maldives villas and VIP Umrah. A family asking about Sharm in the summer and a couple planning their honeymoon get the same accurate information, each delivered the way they expect from an agency they trust.
The facts are not up for interpretation
Changing the dialect never changes the facts. Whatever the language, prices and package details still come only from your catalog, and the agent still collects the same qualification fields in the same order. Switching from Egyptian to Gulf is a single setting on the AI agent page. And you can hear the result before any customer does: open Test as a customer, write the way your customers write, and read exactly how the agent answers.
It understands Franco
When they write 3ayez, it hears the Arabic.
Arabic typed in Latin letters and numbers, the way half your Instagram inbox writes at midnight. Pick a message.
The customer wrote
3ayez 7agz l dubai el shahr el gay
3 = ع · 7 = ح · 2 = ء · 5 = خ
Understood as
Meaning
Saved on the lead
Match the customer
One agent. Everyone hears their own Arabic.
Leave it on match the customer and you never have to guess where someone is from.
NourMatch the customer
ف
Fahd
Riyadh
S
Sarah
Dubai
What it speaks
Fluent in the way your customers write
Flyby's agent replies in the dialect you choose: Egyptian, Gulf, Levantine or Modern Standard Arabic. Or set it to match the customer, and it answers each person the way they wrote: Egyptian to someone from Cairo, Gulf Arabic to someone from Jeddah or Kuwait, English to an expat in Dubai. It also reads Franco-Arabic, Arabic typed in Latin letters and numbers, and can answer in it, because plenty of your customers write exactly like that on WhatsApp and Instagram.
- 01Egyptian, Gulf, Levantine and Modern Standard Arabic
- 02Match-the-customer mode answers each person in the dialect they write in
- 03Understands and answers Franco-Arabic, Arabic typed in Latin letters
- 04Replies in English to customers who write in English
- 05Three tones: friendly, professional or luxury
- 06Same catalog prices and package facts in every dialect
- 07Try any setting yourself with Test as a customer
Setup
One setting. Then hear it yourself.
- 1
Pick a dialect
Choose Egyptian, Gulf, Levantine or MSA, or let the agent match each customer automatically.
- 2
Choose the tone
Friendly, professional or luxury. Then set the agent's name and the greeting it opens every chat with.
- 3
Test it like a customer
Open the chat as a customer, write in your customers' dialect, and read the replies before going live.
Nour · Horizon Travel
Dialect
Egypt
Gulf
Levant
MSA
Franco
Auto
عندكم رحلات لدبي؟
Nour · Egypt
أهلًا بحضرتك! تحب تسافر إمتى، وهتكونوا كام فرد؟
Same question: when are you travelling, and how many of you?
Who it's for
Agencies whose customers don't all sound the same
Cairo agency selling to Egyptians and Saudis
Egyptian customers ask about Sharm and Hurghada, Saudi customers ask about Cairo hotels and Egypt tours. With match the customer turned on, each side gets replies in its own dialect from the same agent, and the team reads every conversation in one inbox.
Honeymoon and luxury travel boutique
Couples planning the Maldives expect calm, attentive service, not a sales pitch. The luxury tone keeps the agent elegant without sounding stiff, while it still asks about dates, budget and hotel level before handing the couple to your consultant.
Visa and flights desk for young travellers
Students and young professionals write in Franco on Instagram at midnight, things like 3ayez visa schengen. The agent understands them, answers in the same style, and lists the matching visa services with the real prices from your catalog.
Questions
About dialects and tone
Egyptian, Gulf, Levantine and Modern Standard Arabic, plus a match-the-customer mode. It also handles Franco-Arabic and English when customers write that way.
Say hello the way they would.
Pick a dialect and a tone, open Test as a customer, and read the first reply before anyone else does.