Every chat in one place, with the AI working beside you.
Every chat wears its status
Conversations
LiveNadia Farouk
nowUmrah in Ramadan, how much?
AIOmar Fathy
8mIs the Dubai hotel near the metro?
AISalma Hassan
1hThanks, we'll confirm tomorrow
With teamMai Adel
2dBooked, see you at the airport!
ClosedNadia Farouk
AI is replying
Customer messages are scattered across the office phone, two personal WhatsApps and an Instagram account, and nobody knows who replied to whom or what was promised.
One inbox fixes the who. Statuses fix the what.
Try the switch
Most of the day you simply watch. The agent answers questions about packages, hotels and working hours on its own. When a chat needs you, it rises to the top. You press Take over, the AI stops, and you continue in the same thread with the full history above you. Need to tell a colleague something the customer shouldn't see, like the deposit you agreed with accounts? Leave an internal note. When you're done, press Hand back to AI and the agent picks the conversation up again.
Who's replying?
Ahmed Reda
AI is replying
Every chat has a state
Four states, updated in real time for the whole team. Scroll to follow one chat from the first message to closed.
AI agent
Answers, recommends your packages and collects the trip details.
Moves on when: Qualified, or asks for a person
Needs you
Jumps to the top of the inbox and owners and managers are notified.
Moves on when: You take over, or just reply
With team
Your team replies with the full history above. The AI stays quiet.
Moves on when: Sorted
Or hand it back to the AI
Closed
Done and out of the way. Reopen it any time the customer writes again.
Internal notes
Deposits agreed with accounts, a promised discount, a visa question still open: write it next to the message it belongs to.
Horizon Travel
online
0 notes on this chat. None of them here.
Youssef Khaled
With team
Notes sit in the thread, in context, for the team only.
Shift handovers
The inbox also helps you write. Suggest reply drafts an answer from the conversation and your catalog, and you edit it before sending. The AI summary turns a long back-and-forth into a few lines, which helps when a lead changes hands between shifts. And because the AI stops the moment any team member replies, there's never an awkward moment where the bot and a person answer the customer at the same time.
AI summary
Getting started
The shared inbox brings every conversation into one screen: your website chat, plus WhatsApp, Instagram and Messenger once you connect your own Meta app. Each conversation carries a status that tells you who is handling it. AI means the agent is replying. Needs you means the customer is qualified or asked for a person. With the team means someone has taken it, and closed means it's done. Everything updates in real time, so two reps never answer the same customer without knowing it.
Connect your channels
Share or embed your website chat page, and connect WhatsApp, Instagram or Messenger through your own Meta app in Settings.
Let the AI handle chats
The agent replies, recommends your packages and qualifies leads. You can read every conversation live without interrupting it.
Step in when it counts
Chats that need a person are flagged. Take over, reply, leave internal notes, then hand the conversation back to the AI.
What's in the inbox
8Website chat, WhatsApp, Instagram and Messenger in one list
Clear statuses: AI, needs you, with the team, closed
Realtime updates for everyone on the team
Take over in one click and the AI pauses immediately
Hand back to AI when you're done
Internal notes the customer never sees
Suggested replies from the AI that you edit before sending
AI summary of long conversations for quick handovers
In real agencies
A good ad can bring hundreds of messages in one evening. The AI answers all of them at once, and your team watches the inbox for the chats marked Needs you, instead of scrolling through a phone trying to remember who already got a reply.
When the evening rep takes over from the morning one, the statuses show what's still open and the AI summary explains long threads in a few lines. Internal notes keep the context, like a promised discount or a pending visa question, inside the conversation.
You can read any conversation, the AI's and your team's, as it happens. If a reply needs correcting, take over, fix it and hand it back. Nothing important lives on a rep's personal phone anymore, and nothing leaves with them.
Questions
Yes. WhatsApp (Cloud API), Instagram and Messenger connect through Meta's official API using your agency's own Meta app, set up once in Settings. Website chat works out of the box as a page you share or embed.
Anything that needs a person will be waiting at the top in the morning.