WhatsApp, Instagram, Messenger, Telegram and your website, all in one inbox
Waiting for customers...
One inbox, every channel
Customers write on WhatsApp, Instagram DMs, Messenger, Telegram and your website, and each channel lives on a different phone or tab, so messages get missed or answered twice.
Customer
Mona · WhatsApp
Meta
Official API, your own app
Flyby
The AI agent
Waiting...
Your team
Shared inbox
Customers write from whichever app they already use.
Flyby connects to WhatsApp, Messenger and Instagram through Meta's official APIs, using your agency's own Meta app. In Settings, Channels & integrations, you switch a channel on, paste your app's credentials and click Connect. Flyby checks your WhatsApp number or Facebook Page with Meta, points the message webhooks at your agency, and from then on every customer message lands in your inbox and every reply goes back out through the Graph API. Website chat is built in and works from day one, and Telegram connects by pasting one bot token from @BotFather.
Try it: switch the app
In the inbox, every conversation carries its channel icon, so you can see at a glance that Mona wrote on WhatsApp and Ahmed came from an Instagram ad. The same agent, with the same catalog, FAQs and instructions, answers all of them. Leads, qualification fields and notifications behave the same everywhere, so a customer qualified on Instagram lands in your pipeline exactly like one who came through the website.
Horizon Travel
Online now
Any Turkey tours next month?
Yes! Istanbul & Bursa, 7 nights, from EGP 38,500 per person with flights and 4-star hotels. How many travellers?
Two adults and a kid
Great. Shall I send you next month's departure dates?
In your inbox
Mona · Turkey · 2 + child
Try it: connect WhatsApp
Paste your app's credentials and Flyby checks your number or Page with Meta and points the message webhooks at your agency. Try it below with sample values.
Prepare your Meta app
Create a Business app in Meta for Developers, add your WhatsApp number or Facebook Page, and generate a system-user token.
Paste and connect
In Settings, Channels & integrations, switch the channel on, paste the token, app secret and IDs, and click Connect.
Go Live
Switch your app to Live and pass Meta's App Review, and customers' messages start landing in your inbox.
Channels & integrations
WhatsApp Business
WhatsApp Cloud API with your own Meta app
Sample values only. In your account, each channel in Settings, Channels & integrations shows its full setup steps, and the webhook callback URL and verify token if Meta asks for them.
Meta's rules, plainly
Because it's your own app, your number and your Page stay yours. Tokens and app secrets are encrypted, every incoming webhook is checked against Meta's signature, and duplicate deliveries are ignored. Meta's rules still apply: free-form replies are allowed within 24 hours of the customer's last message, Messenger and Instagram allow human replies for up to 7 days with the Human Agent permission, and your app has to be Live and approved in App Review to message the public.
The customer last wrote
Human Agent needs App Review approval on your app. The moment the customer writes again, the window opens again.
Spec sheet
Three agencies, three setups
An ad for Turkey tours sends a wave of Instagram DMs and WhatsApp clicks at the same time. Both land in the same inbox, the agent answers every one with the real tour prices, and your team sees which customers are qualified without juggling phones.
If your number already runs on the Cloud API with your own Meta app, connecting Flyby is a matter of pasting the same app's credentials. Customers keep writing to the number they always used, and the agent starts answering them.
The Cairo and Alexandria branches each had their own phone on a desk. Moving the WhatsApp number and the Page into one Meta app puts every chat in one inbox, so the sales team answers from one screen and no customer gets lost between branches.
Advanced: your own gateway. Running a custom gateway? Add an outbound webhook and Flyby POSTs every AI and team reply to your URL.
Questions
Yes. WhatsApp connects through the official WhatsApp Cloud API, and Messenger and Instagram through Meta's Graph API, using your agency's own Meta app. You keep your number, your Page and your app.
Keep exploring
Start with website chat and a Telegram bot today, and connect WhatsApp, Messenger and Instagram when your Meta app is ready.