Horizon Travel
Karim Fouad
Runs the day to day
Manager
Team & roles
Everyone on the team sees only their part
Owner, manager and moderator: everyone sees exactly what their job needs
Horizon Travel
Mona Soliman
Can't be removed
Owner
Horizon Travel
Youssef Adel
Qualified leads only
Moderator
The old way
You hire a new sales rep and the only way to give them access is your own password. Now they can see your margins, your supplier costs and every chat the AI ever had.
One login for everyone
owner@horizon · ••••••••
Margins, supplier costs, every chat: visible to all
With Flyby: one login each, one role each
OwnerManagerModerator×2
Try it
Same dashboard. Three different views.
Moderators are built for sales reps who close deals. They work only qualified leads: changing the stage and score, adding notes and creating tasks. They can look up customers in the CRM, but they don't see conversations, packages, finance, the AI settings, the team or agency settings. The AI does the early filtering, and your reps spend their day on people who are ready to book.
View the dashboard as
- Everything, with exactly one owner per agency
- The only one who can transfer ownership
- Can't be removed or demoted by anyone
Horizon Travel · Mona Soliman
Owner
Leads
All · 6
AQualified
Ahmed Samir
Umrah · 4 travellers
NNew
Nour Hassan
Dubai · 3 nights
MProposal
Mahmoud Adel
Sharm · family
HQualifying
Hala Mostafa
Turkey · honeymoon
ONegotiation
Omar Khaled
Georgia · 2 travellers
RWon
Reem Saad
Maldives · honeymoon
Who can do what
Three roles, cut the way agencies actually work
Flyby has three roles, and they map to how travel agencies actually work. The owner sees and controls everything and can never be removed or demoted by anyone else. Managers get the same full access to conversations, leads, the catalog, finance, the AI agent and settings, so a branch manager or partner can run the business day to day, but they can't remove or demote the owner.
PermissionOwnerManagerModerator
Sales
Inbox, replies & AI takeoverAllowedAllowedNot allowed
All leads, incl. unqualifiedAllowedAllowedNot allowed
Qualified leads: stage, score, notes, tasksAllowedAllowedAllowed
View CRM contactsAllowedAllowedAllowed
Create & delete contactsAllowedAllowedNot allowed
Business
Packages, services & FAQsAllowedAllowedNot allowed
Bookings, payments, expenses & reportsAllowedAllowedNot allowed
AI agent settingsAllowedAllowedNot allowed
Agency settingsAllowedAllowedNot allowed
Team
Invite, change roles, remove membersNever the ownerAllowedAllowedNot allowed
Transfer ownershipAllowedNot allowedNot allowed
Remove or demote the ownerNobody canNot allowedNot allowedNot allowed
Generated from the same permission rules the dashboard uses.
Adding someone
A private link, not a shared password
Adding someone takes a minute. Create an invite for their email with the role you want, then share the private link on WhatsApp or by email. They sign in with that same email and they're in. Links expire after 14 days and can be revoked any time. And the rules aren't just hidden buttons: they're enforced in the database itself and checked again on every page and action.
- 1
Invite by email
Enter your colleague's email, choose manager or moderator, and Flyby creates a private invite link for them.
- 2
Share the link
Send it on WhatsApp or by email. They sign in with the same email to join; the link expires after 14 days.
- 3
They see their part
Each member lands on a dashboard that matches their role. Change a role or remove someone whenever you need to.
Invite a new member
sara@horizon.travel
Role
Works qualified leads only and can view the CRM.
No emails are sent automatically. You share the link yourself.
Team
MMona SolimanOwner
Not just hidden buttons
Enforced twice
Even if a moderator opens a direct link, there's nothing behind the door.
Shield 1
On every page and action
Each page and server action checks the member's role before it loads or saves anything.
Shield 2
In the database itself
Row-level security filters every query by agency and role, so even a direct request gets nothing it shouldn't.
Team setups
However your agency is organised
OwnerModerator×2
A growing sales team
You hire two new reps for Umrah season. As moderators they open the dashboard to qualified leads only, with the trip details the AI already collected. They update stages, log calls and set follow-ups, without ever seeing your supplier costs or the agency's finance pages.
OwnerManagerModerator×3
Agencies with a branch manager
Your Alexandria branch is run by a manager you trust. They handle conversations, packages, bookings and payments just like you would, and can invite their own staff. The one thing they can't do is remove or demote you, so the agency always stays yours.
OwnerManager
Handing the business over
A founder is stepping back and a partner is taking over. Promote the partner to manager, then transfer ownership to them. You become a manager automatically, and only the new owner can transfer it back. No support tickets, no shared passwords.
The short version
House rules
- Three roles: owner, manager and moderator
- The owner can never be removed or demoted by anyone else
- Managers run everything day to day, except touching the owner
- Moderators work qualified leads only: stage, score, notes and tasks
- Moderators can view CRM contacts but not conversations, catalog or finance
- Invite by email with a private link valid for 14 days
- Change roles, remove members or revoke invites any time
- Transfer ownership to a manager when the business changes hands
Questions
Asked before you invite anyone
Not today. There are three fixed roles, owner, manager and moderator, designed around how agencies split the work. That keeps access simple to understand and hard to misconfigure.
Hand out the badges
Start as the owner, invite your team in a minute, and let everyone open exactly what their job needs.